e-Wigs Return & Exchange Policy

We know it is difficult to purchase a wig over the internet so we provide the most customer-friendly return/exchange policy of any internet wig shop. Restocking fees are a pain, but they are part and parcel of buying a hairpiece on the internet. So we’ve done our best to make them low, and to offer you color insurance that will allow a free color exchange without any restocking fees.

In the hair goods industry, when a wig is shipped to a customer and returned to a distributor it should not be resold as a new wig. At e-Wigs we only sell new, authentic, brand-name wigs and hairpieces. The Wigs On Sale section is an exception, but with full disclosure, and a low price to compensate.

Please read the details below and call us if you have any questions.

Returning your wig:

All returns must have all of the original packaging (including tags) and must be in like-new condition. We can’t accept return wigs that have even been worn, much less washed, cut, or perfumed!

Sorry, we can’t accept returns of items that are marked “close-out” or were purchased in Wigs On Sale. That’s the trade-off for getting such a great price!

A returned item must be sent back within 5 days after you receive it. We need any returned merchandise back in our possession within 14 days from date of shipment. After all, if you know you don’t want it, you need to get it back to us in a timely manner. Please be sure and insure your return package and include a note with your name (order number, if you have it) and a brief explanation of what you would like to do.

Once we receive your exchange/return item we’ll have a manufacturer’s rep inspect the wig. Then we’ll promptly execute your instructions for exchange or refund. The exchange piece usually ships three days after we receive your package.

Always The Guaranteed Best Price + Free Shipping On All Our Brands

Exchanges:

Our restocking fee is 18% of full price listed on e-Wigs website and we will add shipping and handling of $7.50 for the exchange piece, unless you have e-Wigs color insurance.

See Get Color Right for color insurance details.

If you take advantage of our Color Ring Loaner Program and get a color ring first, before you order a wig we’ll give you color insurance for one color exchange, absolutely free. Just return your wig promptly in original packaging with tags attached, include a note telling us what color you want in exchange and we’ll ship you an alternate color choice, free! Since we can only provide one exchange per item, please work to Get Color Right.

If an exchange is needed immediately, before we receive your returned item, we can accommodate you, but we will need to set up a new order and receive payment. Once the return item is received and inspected we’ll give credit back to your credit card or PayPal. In “rush” cases such as this we will also need to charge a 3% service fee for extra processing costs. Unfortunately, all credit card processors charge a fee to us both when we charge your card and when we credit your card, so we have to pass that extra cost thru to the customer.

Refunds:

If you return a hairpiece in like-new condition with all original packaging, and you can’t find another item to please you, we will be glad to refund the balance to your credit card (less appropriate restocking fees).

For a credit card or PayPal refund we add $7.50 to the 18% restocking fee to pay for the Free Shipping we provided when the wig was first sent. We actually lose money on a refund as our restocking charges only cover a portion of the packaging, shipping, inspection and service fees we incur on every order.

Please understand that we can only provide a refund for a single item. If you are returning multiple items we will refund the amount of the most expensive single item and give you in-store credit on the balance.

Return Addresses:

Via U.S. Postal Service
e-Wigs
Dot Com For Beauty, Inc.
P.O. Box 550
Parowan, UT 84761

For UPS and FedExp
e-Wigs
Dot Com For Beauty, Inc.
13 South Main St Suite E
Parowan, UT 84761

If you have any questions, give us a call toll free at 888-394-4748